Returns & Refunds

Returns & Refunds

Your satisfaction matters to us. If something isn’t right with your order, we’re here to make it right.

Our 30-Day Promise

You may request a return within 30 days of receiving your order. To be eligible, items must be unused, in their original condition, and in the original packaging. This is in addition to your rights under the South African Consumer Protection Act.

Faulty or Damaged Items

If your item arrives damaged, defective, or not as described, you are entitled to a repair, replacement, or refund. Please email us at Info@onirlux.com or message us on WhatsApp within 7 days of delivery with your order number and a photo of the issue, and we’ll arrange the next steps at no cost to you.

Hygiene & Personal-Care Items

For health and hygiene reasons, certain personal-care devices cannot be returned once used or once their seal is broken, unless they are faulty. This does not affect your rights regarding defective goods.

How to Start a Return

Email Info@onirlux.com or message us on WhatsApp with your order number and the reason for your return. We’ll respond within 2 business days with instructions. Please don’t send items back before contacting us.

Refunds

Once your returned item is received and inspected, approved refunds are processed to your original payment method within 5–10 business days. Original shipping costs are non-refundable except where the item was faulty.

Questions?

Email Info@onirlux.com or chat to us on WhatsApp — we’re happy to help.